How to Register a UPI Complaint Online?

UPI, otherwise called Unified Payments Interface, has become quite popular as it has made transferring money extremely easy. Whether you are paying for groceries or buying your favourite gadget, UPI is quick and convenient. But sometimes, things do not go as planned as you may face a failed transaction or money getting stuck. Now, this is where you should know how to file a UPI complaint. So, let’s learn about UPI complaint registration in detail with this simple guide.

Common UPI Issues

Before we get into how to register a UPI complaint online, let’s take a look at some UPI transaction issues:

• Failed transactions: This happens to many people. Your money gets deducted from your account, but you do not receive it.
• Money stuck: When the payment is neither successful nor cancelled, your money may get stuck.
• Wrong deductions: Sometimes wrong deductions are there and more money is taken out of your account.
• Duplicate transactions: The same amount gets deducted twice for one payment.
• Security concerns: There can also be suspicious transactions that you didn’t authorise.

Steps to Register a UPI Complaint Online

Here is a step-by-step guide to help you with how to file a UPI complaint online:

Step 1: Open your UPI app like Google Pay, PhonePe or Paytm.

Step 2: Go to the ‘Help’ or ‘Support’ section.

Step 3: Look for the transaction that did not go through or caused the issue.

Step 4: Select the transaction and explain the issue you are facing, whether it is a failed payment or a wrong deduction.

Step 5: Submit your complaint after filling in the details.

Step 6: After submitting, you can check the status of your complaint in the app’s support section.

So, that’s how simple UPI complaint registration is! These are just a few steps you need to follow, and your issue would be easily resolved.

Alternative Methods to Register a UPI Complaint

You can also go with other ways to resolve UPI transaction issues and here are some alternative methods for your UPI dispute resolution:

• UPI customer care: Each UPI app has a customer care number. You can call them and explain the issue, and they would guide you through the solution.
• Email support: You can also email them your problem. If possible, do attach transaction details and screenshots.
• NPCI escalation: If your issue is not fixed by the app or bank, you can escalate it to NPCI (National Payments Corporation of India) on their website.
• Visit your bank: If none of the above work, you can visit your bank directly.

Tips for Preventing UPI Issues

There is no doubt that you should know how to handle UPI problems, but what if you could avoid them? That would be great! So, here are some tips to prevent UPI transaction issues:

• Always make sure you have enough money in your account before making a UPI payment.
• Ensure you have a strong or stable internet connection before making transactions.
• Before sending any money, double-check the UPI ID or mobile number you are sending it to.
• If a transaction fails, do not rush to retry. Wait for confirmation as retrying too soon can cause duplicate transactions.
• Always keep your UPI app updated to avoid any bugs or issues.

Conclusion

This is how to file a UPI complaint. Make sure you follow these steps to resolve your UPI transaction issues. Now, if you are looking forward to growing your money sitting in your bank, consider the P2P lending services by 13Karat. Download the 13Karat app and invest in our 6-month investment plan and 3-month investment plans to earn returns of up to 13% per annum.